Synchronizing your C24 bank account with the budget management solution Actual Budget or Firefly III via GoCardless can be a challenge for many users, especially when it comes to login details. In this article, I’ll explain how you can easily connect your C24 bank account via GoCardless to manage your finances efficiently.
What is GoCardless?
GoCardless is a payment processing service that allows you to make recurring payments easily and securely. To integrate GoCardless with budgeting apps like Actual Budget, you’ll need to link your bank account to automatically capture and manage payments.
C24 Bank and GoCardless: The challenge
When you try to connect your C24 bank account to GoCardless, you will be asked for a username and password. However, these credentials are not the same as those used to access your C24 online banking account directly. This can lead to confusion as you may expect to use the usual login details for the C24 app.
The right login details for GoCardless
To correctly synchronize your C24 bank account with GoCardless, you will need specific login details:
- User name: The user name is the telephone number that is linked to your C24 account. This must be entered in international format. Example: If your phone number in Germany is 0123456789, you must enter the username as 0049123456789. Make sure to use the international prefix “00”.
- Password: The password is the app PIN that you set when you set up your C24 app. This PIN is used to protect your C24 app and is required to connect to GoCardless.
Steps to connect your C24 bank account with GoCardless
Follow these simple steps to link your C24 bank account to GoCardless:
- Open the GoCardless application or the corresponding budget management tool (e.g. Actual Budget).
- Select the option to link a bank account and select C24 Bank as the provider.
- Enter your user name: Use your phone number in international format (e.g. 0049123456789).
- Enter the password: Use the app PIN that you created when setting up your C24 app.
- Confirm the connection: Once you have entered your details, the connection should be successfully established and you can continue to manage your payments.
Common problems and solutions
Problem 1: The login does not work with the usual C24 login details.
Solution: Remember that the GoCardless integration does not require your C24 online banking details, but the phone number in international format and the app PIN.
Problem 2: I have forgotten my app PIN.
Solution: If you have forgotten your app PIN, you can reset it in the C24 app. To do this, go to the “Settings” section of the app and follow the instructions to restore the PIN.
Problem 3: The connection is not established successfully.
Solution: Check whether you have entered the phone number in the correct format (with international area code) and the correct app PIN. If the problem persists, contact C24 customer support.
Conclusion
Linking your C24 bank account to GoCardless is easy if you use the correct login details: Your phone number in international format as your username and your app PIN as your password. If you enter this information correctly, the connection should work smoothly and you’ll be able to use GoCardless to manage your payments.
With these simple instructions, you’re now well equipped to connect your C24 bank account via GoCardless and manage your finances efficiently.